Tryfacta Privacy Notice
Introduction
The Privacy program of Tryfacta Inc. and its group companies (‘Tryfacta’, ‘we’ or ‘our’) is built on our Binding Corporate Rules ('BCRs'), which serve as our code of conduct that governs our global processing of personal data.
In order to provide products and services ('Services') to our customers and conduct our day-to-day business operations, including the operation of our websites, we collect, use and share, or otherwise process personal data about our customers, our customers’ authorized users ('end user') and their customers, our website visitors and business contacts.
Personal data is any information that directly identifies you, such as your name and email address, or that indirectly identifies you, for example a phone number or device identifier.
The personal data we may collect and process about you varies depending on our relationship with you. We may have a direct relationship with you because you have set up an account or consented to receive marketing communications from us, or we may have an indirect relationship with you via your relationship with one of our customers; for example you may be their employee or their customer.
We take privacy, data protection and our legal obligations very seriously. We are committed to being transparent with you about how we use personal data. This Privacy Notice ('Notice') aims to describe our privacy practices in a clear, accessible and easy to understand way and to let you know how you can exercise your rights in relation to your data.
This Notice applies where Tryfacta processes personal data as a data controller, in connection with the Services we provide to our customers and the operation of our business, including our websites. As a data controller, we determine the purpose (why) and means (how) of personal data processing and are ultimately responsible for the correct handling of your data, in accordance with applicable law. This Notice describes our general privacy practices. Depending on how you interact with us or the specific services you use, additional privacy notices may apply. These supplemental notices will be provided to you at or before the time we collect your personal data. These supplemental notices should be read together with this Notice and are incorporated by reference.
Contents of our Privacy Notice
- Personal Data We Process
- How We Process Personal Data
- How We Secure Personal Data
- How Long We Retain Personal Data
- How We Use Cookies and Other Tracking Technologies
- How to Contact Us
- Changes to Our Privacy Notice
Personal Data We Process
The personal data we collect about you depends on your relationship with us and the purposes for which we process that personal data. The following describes the types of personal data that we collected and disclosed for a business purpose in the preceding 12 months.
Personal Data You Share With Us Directly
Contact Information - When you ask for a call from our sales team, or participate in events, we ask you to provide us with your name, company name, business address, phone number, email address and other contact information. We also ask you to create a password and name your account (or accounts, if you have more than one).
Customer Content - We receive and store the content of communications received from you or our customers and other personal data uploaded to the Services or generated for our customers’ use as part of the Services, which we may be authorized by you or our customer to use, where necessary for specific legitimate business purposes and in accordance with applicable law.
Professional Information - The information we process about you with respect to your employment or profession, including company, job title, email address, phone number and online business networking profile.
Subscriber Records - For some of our communications products, we may also obtain proof of identity from you or our customer that includes a proof of address, name, physical address, or other identification information. For example, to use our Trust Hub or to obtain a phone number in certain countries, local law may require us to have a physical service address on file for the individual who will be using that Tryfacta number, whether that’s you or our customer's end user.
Support and Feedback - When you interact with us on our websites including through our AI chatbots (e.g. our Help Center Assistant), over the phone or via email, we process the phone number or email address that you use, the content of your interaction and the feedback you provide about our Services. You may also provide us with feedback about our Services in surveys and questionnaires. We will let you know when a call may be recorded, in accordance with applicable law.
Online Activity Information - When you visit Tryfacta websites, including our web forms, we use tracking technologies such as cookies, web beacons, and pixels to collect the following data: your device and browser, time zone setting, web pages visited, products you view or search for, page response times, download errors, length of visits to certain pages, page interaction information, IP address.
How We Process Personal Data - The purposes for which we process personal data depend on your relationship with us. We only use personal data that is necessary to fulfill the specified purposes listed below, in accordance with applicable data protection laws.
Legitimate Interest
For the purposes above, we rely on legitimate interest as the legal basis for processing personal data, meaning we have a business need to process your data in a way that is consistent with your rights and interests. We assess the impact on your privacy and take steps to mitigate any risks.
Consent
Where necessary, we may request your consent to process certain personal data, especially in relation to marketing communications or surveys. You can withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.
Contractual Necessity
We process your personal data where it is necessary to perform a contract with you or our customers, such as fulfilling staffing or consulting services or processing payments.
Legal Obligation
In certain cases, we may process your personal data to comply with legal requirements, such as tax reporting or responding to lawful requests from authorities.
How We Share Personal Data
Tryfacta does not share your personal data with third parties for marketing purposes. We may share your personal data only with trusted service providers who help us deliver our staffing and consulting services. These providers are bound by strict confidentiality agreements and are only authorized to use your data to perform their services on our behalf.
We do not sell, lease, or share your personal data with any third parties except when legally required or as necessary to fulfill the purposes outlined above.
How We Secure Personal Data
To protect personal data from loss, or unauthorized use, access or disclosure, Tryfacta uses reasonable and appropriate security measures designed to protect the security of your personal data both online and offline. These measures vary based on the sensitivity of the personal data we collect, process and store and the current state of technology. All systems used to support our business are governed by Tryfacta’s Information Security Policy and Standards which are built on industry standards and best practices such as the ISO 27001 and NIST standards.
How Long We Retain Personal Data
We endeavor not to retain personal data in a form which permits the identification of individuals for longer than is necessary for the purposes for which that data is processed. We retain personal data in accordance with Tryfacta’s record retention policies and guidelines as revised and updated from time to time.
Tryfacta will store your Customer Account Data as long as needed to provide you or our customer with the Services and to operate our business. If you ask Tryfacta to delete specific personal data from your Customer Account Data, we will honor this request, unless deleting that information prevents us from conducting necessary business functions, such as billing for our services, calculating taxes, or conducting required audits.
How We Use Cookies
Tryfacta uses common information gathering tools such as cookies, web beacons, pixels and other similar tracking technologies to automatically collect information as you navigate our websites, your account or when you interact with emails we send to you.
Cookies
A cookie is a small text file that is stored in your browser or elsewhere on your hard drive. Cookies allow Tryfacta to identify your device as you navigate our websites or your account. This makes navigating and interacting with our websites or your account more efficient, easy, and meaningful for you.
Tryfacta uses both session and persistent cookies. Session cookies are cookies that disappear from your computer or browser when you turn off your computer. Persistent cookies stay on your computer even after you’ve turned it off.
How to Contact Us
If you have any questions, concerns or complaints about this Notice or our data protection practices, please do not hesitate to contact our Data Protection Officer by emailing us at info@tryfacta.com or contacting us at +14084199200
Changes to Our Privacy Notice
We will periodically review this Notice and may change it to address legal, technical or business development requirements or make clarifications. When we change this Notice, the most current version will be available at https://tryfacta.webflow.io/privacy-statement with the date indicating when it was last updated. If we make material changes that affect your rights, we will provide you with advance notice, such as by posting a message in the Tryfacta console or sending an email to the address we have on file for you. We will comply with applicable law with respect to any changes we make to this Notice. We will also seek your consent to material changes, where required by applicable law.
SMS Terms and Conditions
- If assistance is required, customers can reply HELP for more information.
- If customers no longer wish to receive SMS from us, they can unsubscribe by replying STOP to no longer receive messages.
- Message and data rates may apply.
- Message frequency may vary.
- No mobile information will be shared with third parties/affiliates for marketing/promotionalpurposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.